We stand behind the quality of every product we make. Because our skincare is handcrafted in small batches and intended for personal use, we've created the policy below to protect both our customers and the integrity of our products.
Our Commitment to Quality
At Felicia's Finest, every jar of luxury whipped body butter is made by hand in small batches using premium ingredients selected for their nourishing, skin-loving properties. We take great pride in the quality and care that goes into each product — and we want you to feel confident in every purchase you make with us.
We encourage all customers to carefully review product descriptions, ingredient lists, and our FAQ page before placing an order. If you have any questions, our team is always happy to help — just reach out to us before you buy.
Returns
Due to the personal nature of handmade skincare products, all sales are final. We are unable to accept returns or exchanges for any of the following reasons:
- Change of mind
- Scent preferences
- Individual skin reactions or sensitivities
We understand that skincare is deeply personal, and we appreciate your understanding that this policy exists to protect the safety and integrity of every product we offer.
Refunds
Because our small-batch skincare products are crafted for personal use, we do not offer refunds for change of mind, scent preferences, or individual skin reactions. We strongly encourage you to review all product details, including the full ingredient list, before completing your purchase.
Refunds or replacements are only considered in cases of damaged or incorrect orders as outlined below.
Damaged Orders
We package every order with care — but we know that sometimes things happen in transit. If your order arrives damaged, please contact us within 48 hours of delivery so we can make it right.
To submit a damaged order claim, please provide:
- Your order number
- Clear photos of the damaged item(s) and packaging
Approved claims will receive a replacement or store credit at our discretion. Please note that claims involving products that appear used, intentionally damaged, or altered will not be eligible for resolution.
Incorrect Orders
If you received the wrong item, we sincerely apologize for the mix-up! Please contact us within 48 hours of delivery with your order number and a photo of the item received. We'll work quickly to send you the correct product.
Heat & Melting
Our whipped body butters are crafted with natural, heat-sensitive ingredients. While we take every precaution in packaging and shipping, Felicia's Finest is not responsible for melting or texture changes that occur due to excessive heat exposure after delivery.
To preserve your product, we recommend:
- Bringing your package inside promptly upon delivery
- Storing products in a cool, dry place away from direct sunlight and heat sources
If your product melts, it can often be restored — visit our FAQ page for tips on how to re-whip your body butter at home.
Allergies & Skin Sensitivities
We formulate our products with care, but every skin is beautifully unique. Felicia's Finest is not responsible for individual allergic reactions or skin sensitivities. All ingredients are listed on each product page — please review them thoroughly before purchasing, especially if you have known allergies or sensitivities.
When in doubt, we recommend performing a patch test before full application. If you have questions about specific ingredients, please contact us — we're happy to help.
Shipping Issues
Once your order leaves our hands, it is in the care of the shipping carrier. Felicia's Finest is not responsible for delays, lost packages, or delivery issues caused by the carrier. If you're experiencing a shipping issue, we recommend contacting the carrier directly with your tracking number.
For additional guidance, please visit our Shipping Policy page.
Contact Us
We're a small, passionate team and we genuinely care about your experience with Felicia's Finest. If you have a question or concern about your order, please don't hesitate to reach out — we're here to help.
We aim to respond to all inquiries within 1–2 business days.
Thank you for supporting a small, handcrafted skincare brand. Every purchase means the world to us, and we're committed to delivering a luxury experience from the moment you shop to the moment you open your jar. 🤍
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