Every order is handcrafted, carefully packed, and shipped with care. From the moment you place your order to the day it arrives, we’re committed to making your Felicia’s Finest experience as smooth as possible.
What to Expect
At Felicia’s Finest, your order isn’t pulled from a warehouse shelf — it’s made by hand in small batches using premium butters and nourishing oils. That means every jar is crafted with intention, packaged with care, and sent to you with love. Here’s everything you need to know about how we get your order from our hands to yours.
Processing Times
Because each product is handcrafted in small batches, please allow 2–4 business days for your order to be prepared and packed before it ships.
Orders are not processed on weekends or holidays. Once your order ships, you’ll receive a confirmation email with your tracking information.
Shipping Times
After your order ships, estimated delivery depends on your selected shipping method:
- Standard Shipping: 5–8 business days
- Priority Shipping: 3–5 business days
Delivery timeframes are estimates provided by the carrier and are not guaranteed. Felicia’s Finest is not responsible for delays caused by the carrier or circumstances beyond our control.
Shipping Rates
| Shipping Method | Delivery Estimate | Rate |
|---|---|---|
| Standard Shipping | 5–8 business days | $5.95 (Free on orders $45+) |
| Priority Shipping | 3–5 business days | $11.95 |
We currently ship within the United States. Shipping rates are calculated at checkout.
💡 Tip: Orders of $45 or more qualify for free Standard Shipping automatically at checkout!
Tracking Your Order
Once your order has been shipped, you’ll receive an email with your tracking number. Use it to follow your package directly on the carrier’s website.
If you haven’t received a tracking email within 4 business days of placing your order, please contact us and we’ll look into it right away.
Warm Weather Shipping
Our luxury whipped body butters are made with natural, heat-sensitive butters and oils — which means they can soften or melt during transit in warm weather. This is completely normal and does not affect the quality or performance of your product.
If your body butter arrives melted or softer than expected:
- Place the jar in the refrigerator for 15–30 minutes to restore firmness
- Store in a cool, dry place away from direct sunlight and heat sources
- Bring your package inside promptly upon delivery, especially during summer months
We recommend selecting Priority Shipping during warmer months to minimize transit time. Slight texture changes are a natural characteristic of small-batch, preservative-free formulas and do not impact how your product works or feels on your skin. For more tips, visit our FAQ page.
Incorrect Addresses
Please review your shipping address carefully before completing your order. Felicia’s Finest is not responsible for orders shipped to an incorrectly entered address.
If you catch an error right after placing your order, please contact us immediately and we’ll do our best to correct it before your order ships.
Carrier Delays
Once your order leaves our hands, it is in the care of the shipping carrier. Felicia’s Finest is not responsible for delays caused by the carrier, weather events, holidays, or other circumstances beyond our control.
If your package is significantly delayed, we recommend contacting the carrier directly with your tracking number for the most up-to-date information.
Lost Packages
If your tracking shows your package as delivered but you haven’t received it, we recommend:
- Checking with neighbors, building management, or a safe drop location
- Waiting 24 hours, as carriers sometimes mark packages delivered early
- Contacting the carrier directly to file a claim
If you still need help after taking these steps, please reach out to us and we’ll do everything we can to assist you.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We’ll make it right.
For full details, please review our Returns & Refund Policy.
Contact Us
Have a question about your order or shipment? We’re a small, passionate team and we genuinely care about your experience.
We aim to respond to all inquiries within 1–2 business days.
Thank you for supporting a small, handcrafted skincare brand. Every order means the world to us — and we can’t wait for you to experience the Felicia’s Finest difference. 🤍
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